Privacy Policy

At WALTZ Solutions and Services LLC ("WALTZ," "we," "us," or "our"), headquartered in the UAE, we provide energy-efficient cooling, renewable energy solutions, and mobile on-wheels platforms for telecommunications and data centers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website waltz.ae (the "Site"), contact us, or use our services.
By using our Site or services, you consent to the practices described here. If you do not agree, please do not use our Site.
1. Information We Collect
We collect data to improve our services, respond to inquiries, and deploy solutions efficiently. Types include:
Personal Data: Name, email, phone number, company name, job title, and location when you submit forms, request quotes, or contact us via email or chat.
Usage Data: IP address, browser type, pages visited, time spent on Site, and referral sources (collected via cookies and analytics tools).
Professional Data: Details on your telecom/data center needs, such as project specs for cooling systems or solar deployments.
Communication Data: Messages, attachments, or feedback from emails, support tickets, or WhatsApp inquiries.
We do not collect sensitive data (e.g., health or financial details) unless voluntarily provided for service customization.
2. How We Collect Information
Directly from You: Forms for quotes, newsletters, or demos; email inquiries; event registrations.
Automatically: Cookies, server logs, and tools like Google Analytics for Site performance.
From Third Parties: LinkedIn or partners for lead verification (with your consent where required).
3. How We Use Your Information
We use data to:
Process inquiries and provide quotes for precision cooling, free-cooling, or solar systems.
Deliver services, including rapid deployment of mobile platforms.
Send updates on solutions, webinars, or industry news (you can opt out anytime).
Analyze Site usage to enhance user experience.
Comply with UAE laws, prevent fraud, and improve our offerings.
4. Sharing Your Information
We share data only as needed:
Service Providers: Hosting (e.g., AWS in UAE), CRM tools (e.g., HubSpot), and analytics partners, bound by data protection agreements.
Business Partners: For joint deployments (e.g., telecom clients), with your consent.
Legal Requirements: To authorities if required by UAE law or to protect rights.
Business Transfers: In mergers/acquisitions, with notice where possible.
We do not sell your data.
5. Data Storage and Security
Data is stored on secure UAE-based servers (or compliant regions) with encryption, firewalls, and access controls. We retain data as long as needed for services (e.g., 7 years for contracts per UAE regs) or legal purposes, then securely delete it.
6. Your Rights
Under UAE data protection laws, you have rights to:
Access, correct, or delete your data.
Object to or restrict processing.
Withdraw consent (e.g., unsubscribe from emails).
Data portability.
Email privacy@waltz.ae with requests. We respond within 30 days.
7. Cookies and Tracking
We use cookies for functionality and analytics. Manage preferences via browser settings or our cookie banner. Essential cookies cannot be disabled.
Cookie TypePurposeDurationEssentialSite navigationSession
AnalyticsUsage insights (Google Analytics)2 years
MarketingPersonalized ads (if enabled)1 year
8. International Transfers
Data may transfer to EU/US partners under Standard Contractual Clauses or adequacy decisions, ensuring UAE-equivalent protection.
9. Children's Privacy
Our Site is not for children under 18. We do not knowingly collect their data.
10. Changes to This Policy
We may update this policy. Check the date above; continued use means acceptance.
11. Contact Us
Questions? Reach us at:
Email: info@waltz.ae
Address:

Office 303, API World Tower, Sheikh Zayed Road
P.O.Box 417424, Dubai, United Arab Emirates
Phone: +971 4 564 1515